Frequently Asked Questions
Everything you need to know about your Origin System gear.
When will my order ship?
Standard in-stock items typically ship within 3-5 business days. For limited edition statues or pre-order apparel, please refer to the specific shipping timeline listed on the product page.
Do you offer international shipping?
Yes, we ship to most regions worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel items within 30 days of delivery. Items must have all original tags attached. Please note that digital pack codes included with physical items are non-refundable once redeemed.
How should I care for my Warframe screen-printed shirts?
To preserve the quality of the print, we recommend machine washing cold with like colors, inside out, and tumble drying on low or hanging to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
Can I cancel a pre-order?
Pre-orders can be cancelled for a full refund anytime before the shipping process begins. Once the item has entered the fulfillment stage, the standard return policy applies.